It’s fantastic to know that our fast service, extensive game selection, and user-friendly interface have made your time with us enjoyable. Dear Matthias Lange,We’re delighted to hear that you’re enjoying our casino and the experience we’ve crafted for you! Fast service and a huge selection of games from top providers, find everything easily because the interface is very convenient, clear, everything is in its place.No store with prizes, but it’s not a problem.
We strive to ensure that every interaction is as supportive and helpful as possible, and your feedback confirms that we’re on the right track.We’re thrilled that you’re enjoying our extensive range of slots and the new bingo format. Very nice casino with excellent customer service! However, we acknowledge that it can sometimes be a complex process.If you are encountering difficulties with verification or withdrawal, we highly recommend reaching out to your VIP Manager. Our verification process is designed to protect both our players and the integrity of our platform, and we strictly adhere to our standards and regulations. It’s important to us that all our players feel supported and heard.We can confirm that your account has been closed as per your request. We’re absolutely delighted to hear that our casino has exceeded your expectations.It’s great to know that you’re enjoying the smooth functionality of our platform and the fast loading times of both games and pages.
The Trustpilot Experience
This casino’s is a 100% scam Guys , the 5 stars are probably people who work along with these scammers , they refuse to delete your account , ive never played here myself with my own money,… Scammers, when you win a larger amount, they zero out your account balance, I don’t recommend it, there are better casinos Make a withdrawal on 02-dec-2025 and today is 15-dec-2025 but I still don’t receive my money in my bank account!!!! The email I used for this review is the exact same one linked to my account — so don’t act like you can’t find me or that I haven’t contacted you. Jacktop.com is not licensed by the KSA to offer services to Dutch players.
Despite having a verified profile, her withdrawal attempts of €500 were denied with inconsistent reasons regarding her verification status. The Complaints Team expressed appreciation for the player’s cooperation and encouraged feedback on their services. The issue was resolved when the player confirmed receipt of the withdrawal amount of 1250 euros, and the complaint was marked as resolved in the system. The player from the Netherlands had requested a withdrawal less than two weeks before submitting this complaint. The casino failed to respond adequately to the complaint, leading to the case being marked as unresolved by the Complaints Team. Despite multiple submissions and explanations, the casino insisted on a selfie with the account visible, which the player could not provide due to device limitations.
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- I think they have financial problem so they can pay the withdrawals.So you must wait too long.
- Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator.
- Here a bunch of exciting and top games.Convenient and intuitive interface makes the game in the online casino as pleasant and comfortable as possible.Rules are clear and good enough for players, everyone will be satisfied.
- ScamThis casino is scam.the casino asks to verify your account which is normal.
- It’s feedback like yours that motivates us to continually enhance our services and offerings.Thank you once again for your high recommendation and support.
- It was noted that the casino operated without a valid license in Japan, limiting regulatory recourse for the player.
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos’ approach in resolving them. We’re ecstatic to hear that the level of comfort at our casino meets your expectations and that our regular promotions and bonuses enhance your gaming experience. Your detailed feedback about our intuitive interface, exciting games, and clear rules is incredibly valuable to us.At Jacktop Casino, we focus on creating a seamless and enjoyable experience for all our players.
If I ever get my money back I will never go to this casino again!! However, we completely respect your decision and have ensured that your request was processed swiftly and efficiently.We’re sorry to see you go and appreciate the time you spent with us. Dear David,Thank you for sharing your feedback. Your recommendation is incredibly valuable to us, and it motivates us to keep delivering excellent service.Thank you once again for your kind words!
Jacktop Casino is an online casino that offers a variety of games for players to enjoy, including slots, table games, and live dealer games. However, there are mixed opinions about the staff and customer service in general, with a low consensus among reviewers.Several consumers report issues with the payment system, specifically regarding withdrawal times, which are often slow. Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackTop Casino, managing your account, withdrawals, or other matters. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.
We’re thrilled to hear that you find our casino’s design visually appealing and easy to navigate. Dear Filippo Villa,Thank you for your wonderful review! The casino’s visually appealing design and intuitive layout make it easy to navigate. Dear Marko Faber,Thank you for your fantastic review! The cashout process to my e-wallet was smooth, leaving me feeling satisfied just before my holidays.
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The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Our database presently holds 4 bonuses from JackTop Casino, which are listed in the ‘Bonuses’ section of this review. JackTop Casino has an average customer support, judging by the results of our testing. The following table provides details on the casino’s win and withdrawal limits. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback. It’s great to know that you found our customer service excellent and our handling of withdrawals correct.We take pride in offering a wide selection of high-quality games that are both entertaining and fast-paced. Great customer service and correct withdrawal handeling.The games are good and fast.TOP We are thrilled to hear that you find our casino to be the best choice for your gaming experience.We take pride in providing an easy-to-navigate site, fast-loading games, and a wide variety of games with appealing designs and graphics. Our support team is dedicated to providing prompt and effective assistance, so we’re pleased to hear they met your expectations.Your positive feedback is a great boost for us and reinforces our commitment to delivering excellent service. Some reviewers highlight the fast deposit times and the helpfulness of the customer support staff, especially the VIP service.
The gaming platform works smoothly and all games and pages load quickly. The support team was responsive, and any issues were resolved efficiently. I quickly verified my account by uploading documents and contacting support via chat. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. Withdrawals take weeks, technicalIssues in abundance and the bonuses can only be played on silly games.
- Dear Anna Kaufer,Thank you for your wonderful review!
- The Complaints Team had facilitated communication with the casino, which confirmed that the player’s account status was “Not Verified” due to a poor-quality passport photo and the need for a selfie with an open account.
- The casino stated that the player’s account was not verified, which was why the withdrawal had been canceled.
- This establishes it as a small to medium-sized online casino within the bounds of our categorization.
- The player from Ireland faced ongoing verification issues with Jacktop Casino, having submitted the required documents multiple times over the past month without resolution.
Game providers
We look forward to continuing to provide you with a great experience! Dear Simone Rubio,Thank you so much for your fantastic review! Please don’t hesitate to contact your manager for immediate support.Kind Regards,Jacktop Casino Team
Your input is essential in helping us continue to enhance our offerings.Thanks again for sharing your experience with us, and we hope to see you back for more exciting gameplay soon! We’re delighted to hear that you think our games are perfect. Dear Fabienne,Thank you for your wonderful feedback! Replied to 78% of negative reviews Customer support is available 24/7 to assist with any queries or concerns.
The requirement for photos with the casino account as the background posed an additional challenge for users without a computer. The casino’s communication and complaint handling were also found to be insufficient, with no genuine engagement or resolution offered. It was found that JackTop Casino did close the account upon the final explicit request, but failed to act on clear signs of gambling distress and did not provide adequate responsible gambling support or timely account closure despite repeated warnings. The player from the Netherlands filed a serious complaint against Jacktop and Bm.bet for gross negligence in handling his account.
Make you jump through so many hoops for verification, can only withdraw £500 a week (but… See more They do not have a UK licence.Absolute scam of a casino. Still not the withdraw on my bank account. The company does not respond ignore me when i gave my mail in chat They ignore me on emailI go to bilderlings to get the money they make disapear on the account they blocked my account 3 deposits money went straight thru not a feature for free spins in sight..DISGUSTINGNow they won’t close my account when I’ve emailed 3 times asking they just…
Carry on reading our JackTop Casino review to make an informed decision whether or not this casino is the right fit for you. Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. Verification can help jacktop casino ensure real people are writing the reviews you read on Trustpilot.
The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account. As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process. The casino stated that the player’s account was not verified, which was why the withdrawal had been canceled. The Complaints Team communicated that, despite efforts to advocate for the player, the casino’s decision to void the winnings was upheld due to inconsistencies during the verification process. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed.
