ENA Coach has sparked concern among travellers after introducing new baggage charges that will see passengers pay extra for luggage weighing more than 15 kilograms, a decision that is likely to hit many Kenyans who rely on long-distance buses to carry essentials to their families upcountry.
The transport company announced the changes in a notice issued on August 6, saying the new rules are intended to improve safety and streamline operations.
However, the move is expected to increase the cost of travel for passengers who often carry food, clothing, household items and gifts when visiting their rural homes.
“Kindly take note of the following: luggage exceeding 15 kg is subject to the applicable excess baggage charges,” ENA Coach stated.
For years, many passengers have travelled with large bags without worrying about additional fees. The new policy changes that, forcing travellers to either pay excess baggage charges or send heavier luggage separately through the company’s affiliate, Explorer Parcel Handlers (EPH).
The extra cost could be a major burden, especially at a time when many households are already struggling with the high cost of living.
Families travelling during school holidays, festive seasons or special occasions often carry more than 15 kilograms of luggage, meaning many could now spend significantly more before even reaching their destinations.
Under EPH’s published rates, parcels weighing between one and seven kilograms attract a charge of Ksh250, eight to ten kilograms cost Ksh300, while luggage weighing between 11 and 15 kilograms costs Ksh350. Charges increase further for parcels weighing 16 kilograms and above depending on their size and destination.
Besides the luggage policy, ENA Coach also announced stricter enforcement of child seating rules in line with National Transport and Safety Authority regulations.
“In accordance with NTSA regulations, every child aged five (5) years and above must have their own booked seat,” ENA Coach stated.
The requirement is backed by the Traffic Act, which considers children aged five years and above as full passengers for seating purposes. It also aligns with road safety rules requiring every passenger to wear a seatbelt while travelling.
While the child seating requirement is based on national safety laws, it is the new baggage charges that are likely to attract the strongest reaction from passengers.
For many Kenyans who depend on buses to transport both themselves and their belongings, the policy means travelling upcountry could now become even more expensive.