Social media influencer Ndungu Nyoro has announced that he is ending his relationship with KCB Group after sharing a Facebook post detailing the financial struggles of one of his followers who blamed the bank for the collapse of his business.
In a post published on Tuesday, September 22, 2026, Nyoro directly addressed KCB after reposting the lengthy account by a man identified as Powel, who said his business collapsed after a dispute over international payments and funds he claimed were held up during a transaction involving the bank.
“Dear KCB Group Plc, KCB Group, after reading this, you have lost me as your client. This is so sad,” Nyoro wrote.
The post has drawn attention online because of the detailed account by Powel, who said his company, Powel Jea Enterprise Limited, once imported T-shirt fabrics and employed about 30 workers.
A view of a building displaying the KCB logo prominently above the entrance. Photo: Tuko Source: Facebook.
Powel recounts KCB payment dispute
According to Powel’s account shared by Nyoro, he travelled to India in 2023 to source fabric and paid a deposit of Ksh2 million for goods valued at Ksh5.92 million.
He said he later made payments of Ksh1 million, Ksh1.92 million and Ksh900,000 through KCB after negotiating foreign exchange rates and arranging the transfers to his supplier.
Powel claimed that two of the transactions later encountered problems and that KCB staff advised him to recall the funds and resend them through a company account.
He said the recall was subsequently cancelled after the branch manager advised that reversing the transactions could expose him to losses from exchange rate movements.
He alleged that the transactions later became subject to a prolonged dispute, leaving his working capital tied up and affecting his ability to service a KCB loan.
Powel further claimed that the bank later reversed Ksh1.9 million and used the money to settle loan arrears, while his supplier received Ksh900,000.
Businessman says case remains in court
Powel said he moved to court seeking orders compelling completion of the transactions and that the matter has remained unresolved since August 2023.
He claimed the business subsequently collapsed, employees lost their jobs, his vehicles were lost and his company premises were auctioned over rent arrears.
An image showing KCB logo banner in front of a building. PHOTO/ NTV Kenya Source: X
He also alleged that he was listed with the Credit Reference Bureau despite court orders requiring his removal.
Powel appealed for intervention, including from the Central Bank of Kenya, saying such action could help him recover his business.
Nyoro did not independently verify the allegations in the Facebook post but said the account had led him to reconsider his relationship with KCB.
The allegations made in the post are claims by Powel and have not been independently established.